Front Office Executive

Updated: March 10, 2024 10:05 PM GMT

Treat Resorts

Dahanu, Maharashtra

**Job Summary -** _**(Role Summary)**:_Manage the activities & operation of a front desk ensuring that guests receive prompt, professional attention and personal recognition.
• *Essential Duties and Responsibilities**
- Reports directly to and communicate with the Front Office Manager on all pertinent matters affecting guest service and resort operations.
- Provides functional assistance and direction to all departments.
- Cooperates coordinates and communicates with other resort departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout their stay in resort.
- Responds to guest needs and resolves the problems.
- Supervises and directs Front Office and Reservations personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs guests receive special attention.
- Inspects front of house and back of house regularly for cleanliness.
- Assists Guest Relations in greeting... More Detail