Customer Support For Nms
Updated: March 11, 2024 08:17 PM GMT
Full-time Job in Sale, Rabat-Sale-Kenitra
Alcatel-Lucent
SaléCustomer support for NMS
Sale, Morocco, Morocco (
New
Customer Services (
NI Network Infrastructure
FR9 Requisition #
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Job Title
NFM-T/OMS gTAC Engineer
The primary objective of gTAC is to provide 24x7x365 technical support for NMS (Network Management System) products including 1350OMS and NFM-T.
It is requested to:
· Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed. Use and provide appropriate CARES and outage documentation, contribute to/review upgrade guides and other procedural documentation
· Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the contractual SLAs
· Act as "Outage Manager" by identifying the impact of the outages and changes made to the customer network. Ensure outage situations... More Detail
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