IT Support Engineer L2 - Sokoto

Updated: March 11, 2024 08:23 PM GMT

Full-time Job in Sokoto

Conciliandos Solutions Limited

Sokoto

Job Description
• Handle escalated issues and provide technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues, including servers, desktops, laptops, printers, routers, switches, and other peripherals
• Conduct in-depth troubleshooting and root cause analysis of complex IT problems
• Collaborate with other IT teams and vendors to resolve technical issues promptly
• Perform system updates, installations and configurations.
• Document support activities and resolutions accurately.

Essential Criteria / Qualifications
• Minimum of 1 year of experience in IT support or helpdesk preferably in an IT services environment
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts
• Must have good analytical and troubleshooting skills, with a proactive approach to problem-solving.
• Must have good organizational, oral and written communication skills
• Must be a smart, articulate... More Detail