Key User

Updated: March 12, 2024 01:27 PM GMT

Contractor Job in Trecate, Piedmont

GXO Logistics, Inc.

Trecate, Province of Novara

GXO: People, technologies, resources and skills that cooperate around the world to offer Supply Chain services of excellence.

KEY USER

Responsabilities:
• In charge of the primary support of systems solutions for the user community;
• Updates and maintains the tracking tools for support service requests and incidents;
• Engages, via the Service Desk, appropriate expert resources (Local IT functional Expert, European application support team) for complex support issues;
• Responsible to provide L1 support for end users on system and process;
• In charge of the escalation to the IT Service Desk to access to L2 and L3 support;
• Works with the Application Management team to successfully close support service request and incident;
• Accountable to check the bug fixing has been successful – with a confirmation to the Service Desk (ticket closed);
• Contribute to the preparation of System/Process change request;
• Communicates effectively with the local operations and engineering to... More Detail