Customer Care Professional

Less4you.lk

Moratuwa

Role Des>cription

This is a full-time on-site role as Customer Care at Less4you.lk in Moratuwa. Customer Care agents will provide exceptional customer service to clients using phone, email, and chat. They should identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives. Agents should be able to handle complaints, questions and other customer service concerns with tact and professionalism.

Qualifications
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Customer Service Management Software
• Ability to work well in a team environment and contribute to a positive workplace cultural
• Prior customer service experience is a plus More Detail

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