Extended Operations Specialist (Làm việc tại KCN Phú Mỹ 3, Bà Rịa - Vũng Tàu)

Wanek Furniture

Ba Ria, Ba Ria - Vung Tau

• Answer and address changes to customer demand
• Follow standard operating procedures on late cancellations, addition to tenders, etc.
• Answer and respond to tracking requests from customers
• Use HappyFox ticketing system to enter, maintain and track issues
• Use Mercury Gate (Transportation Management System) for tracking history and tendering information
• Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations
• Provide professional summaries of customer related information for US ALS team
• Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
• Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
• Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver-facing tasks like managing call ins... More Detail

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