Premier Customer Care Representative Associate
Updated: March 15, 2024 05:13 AM GMT
Full-time Job in Cuautitlan, State of Mexico
FedEx Group
Cuautitlán, State of MexicoCustomer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution
Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills... More Detail
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