Team Leader Call Center

Updated: March 15, 2024 05:47 AM GMT

Vision India Services Pvt. Ltd.

Ranaghat, West Bengal

Job Title:- Team Leader

Age :-18-35

Experience:- 1-2 Years

Location - West Bengal - Malda Dakshin, Ranaghat, Kolkata Uttar, Jhargram, Birbhum, Durgapur, Bardhaman, Siliguri-1 (City Center), Siliguri-2 (Pradhar nagar), Bahrampur, Barasat, Kolkata (New Town), Kolkata (Salt Lake), Haldia (Tamluk), Asansol,

Salary Structure

CTC : - 16,969/- (Rs. 13,500/- Take Home Per Month + PF/ESIC/Inasurance and other benifits)

Qualification - Graduation Pass

❖ Roles and Responsibility: -

1. Over-looking the day-to-day Samvad Kendra (call center) operation.

2. Setting clear team goals and set deadlines for the same.

3. Monitoring the Team performance and reporting on the performance metrics.

4. Motivating and leading the team members.

5. Assign the campaign to the agents and stop the agents from Calling

6. Check hourly agent performance

7. Call Audit with feedback (verbally explain)

8. MIS report read (WDR, APR, CAR)

9. Discovering the training needs and providing Coaching as... More Detail