Tier 2 Tech Support SV (Remote)

Simera

San Salvador

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Summary:

As a Tier 2 Tech Support in a company within our network, you will be responsible for troubleshooting and resolving technical issues related to hardware, software, and networking. The Tier 2 Tech Support will work closely with the customer to understand their issue and provide a resolution in a timely manner.

Key Responsibilities
• Provide advanced technical support to customers, resolving complex hardware and software issues efficiently.
• Analyze and diagnose escalated technical problems, utilizing problem-solving skills to identify root causes.
• Deliver exceptional customer service through various channels, including phone, email, and live chat.
• Communicate technical solutions in a clear and... More Detail

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