German Customer Support: Hospitality 12/07 - Remote

Smartrecruitments

Faro

Location : Faro - Algarve - Portugal Remote work system in Algarve area 2 Shifts system : Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays Our client is Airbnb service. Their mission is to create a world in which anyone can belong anywhere. To this end, Airbnb enables millions of people around the world to use their space, passions and talents to become entrepreneurs. The community support team welcomes the Airbnb community on its way to building the world's most loyal travel community through exceptional service. As a Customer Support you will : Composing empathetic and customised messages when in contact with the users Investigate and resolve the complaint, provide detailed documentation of the circumstances, proceed with the investigation and justify the proposed resolution Process insurance policy administration or cancellation requests Manage escalated or urgent calls where customer may be very upset What do we expect... More Detail

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