SME - Field Services - IT Infra - Incident Management
Updated: March 16, 2024 11:43 PM GMT
Quantified HR Private Limited
Anjar, GujaratJob Description
• This role will require interaction with variety of IT teams and a demonstrable ability to influence individuals and teams. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management
• In addition, this role will cover areas including, but not restricted to, the following:
• Aiding Service Management team on major issues
• Driving the efficiency and effectiveness of the incident management process
• Monitoring the effectiveness of incident management and making recommendations for improvement
• Ensure timely submission of weekly/monthly productivity reports & dashboards and have discussion with SO & SDM on regular intervals
• Responsible for meeting targets of KPIs... More Detail
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