Converged Core SDM & Signaling Ops & Support, Sr. Supervisor

Updated: March 18, 2024 08:16 AM GMT

Full-time Job in Giza, Giza Governorate

Orange EG

Giza, El Omraniya

Purpose of the job

Handling new projects including acceptance, configuration and testing on test-bed and live network elements as well as operating & maintaining the Core domain network elements in addition to handling major incidents and major customer complaints.

Duties and responsibilities
• Handle the customers complaints and QoS problems on 24/7 basis.
• Monitor daily health checks and perform the needed corrective actions.
• Create the needed configuration for the integration of the new platforms related to other teams with the core network (IN, VAS, Billing, Provisioning, etc.).
• Perform day-to-day operational work orders for GGSN, PGW, STP, SGSN & DRA.
• Approve major action plans received from different teams and assess their impact on the network .
• Provide marketing team with needed subscribers data for new offers.
• Perform functional tests and hardware acceptance for new network elements and new features on PS and CS domains within SLA and to ensure the time to... More Detail