Delivery Manager Professional Services International

Ser Group

Porto

Your responsibilities Manage client/partner relationships and ensure customer satisfaction through effective resource allocation and optimization.You are in a leadership role for a team.Foster cross-functional collaboration to drive overall organizational success and enable teams to deliver outstanding customer solutions.Facilitate team building across departments, developing talent through mentoring and coaching.Oversee recruitment, hiring, and onboarding processes, as well as manage direct reports.Collaborate with Sales, Presales, Product Management, and Customer Operations teams to align resources with short- and long-term demand.Serve as a customer advocate, routing information and addressing customer needs within the organization.Provide Senior Leadership with reports on staffing, utilization, project health, and financial performance.Maintain current profiles of skills, knowledge, and competencies for the Professional Services (PS) team.Possess a deep understanding of the status... More Detail

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