Supervisor, Customer Service - Jeram

Segi Cash & Carry Sdn. Bhd.

Kuala Selangor, Selangor

Responsibilities
To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles.
To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets.
To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete.
To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented.
To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy.
To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel.
To ensure timely submission of accurate reports such as... More Detail

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