IT Deskside Support Engineer

Randstad Digital Belgium

Evere

We are looking for an experienced Senior IT Deskside Support (DSS) engineer with good knowledge of IT infrastructure to provide desktop support to end users. Excellent communication and interpersonal skills are key to working successfully with IT management, the IT back-office support teams and end users. In addition, they will participate in projects and execution of relevant workstreams. The role is critical in ensuring uptime of the business and enabling end users to function optimally within the IT environment.

Key responsibilities
• Provide timely and accurate user support, ensuring adherence to committed Service Level Agreements.
• Manage daily, weekly, and monthly tasks to meet deadlines effectively.
• Assist with ticket reviews, ensuring resolutions within SLAs and conducting audits for comprehensive documentation.
• Analyze IT Service Management data for incidents and service requests, reporting trends and insights for continuous improvement.
• Maintain inventory of IT... More Detail

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