Customer Service Representative

W. R. Grace

Muntinlupa, Metro Manila

Job Description

Responsible for Order Management per Business Units. Receive purchase orders from Regional Customer Service Representatives (RCSR) or end customers. Orders must be placed in the system accurately and within the required SLA for supply plants’ visibility and production planning.

Major Responsibilities
• Receive and acknowledge purchase orders from Customers and Sales Support team within SLA.
• Enter Sales Orders and process SAP Purchase Orders in the system promptly, or within the required SLA of 48 hours.
• Send SAP Purchase Orders to Supply Plants.
• Follow-up and monitor on Order Shipment Confirmation from Supply Plants and inform Sales and Customers promptly by sending Order Confirmation
• Check for product availability and packaging requirements by customers.
• Check Letter of Credit requirements – to ensure Grace is able to meet the requirements for documentations and liaise with Sales for changes needed.
• Communicate any discrepancies, issues, potential delays... More Detail

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