Operations Manager (Davao City)

Concentrix

Davao City, Davao del Sur

Candidate Profile
• Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Ability to mentor, coach, and provide direction to a team of leaders.
• Willingness to work a flexible schedule.

What's In for You?
• Career Advancement
• HMO active on Day 1
• Monthly Incentives Program

Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center leaders including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance... More Detail

Apply Now

Similar Jobs

Companies Hiring in Davao City, Davao Region

Neksjob Philippines

Saphron

Kennemer Foods International Inc

Davao Bay Coconut Oil Mills Inc.

Aboitiz Power Generation Group

Philippine Airlines

Coins.Ph

BDO Unibank

Abs-Cbn Corporation

Security Bank Careers

Abenson

Philippine-Japan Active Carbon Corporation

Ayala Land

CitiHardware

UnitedHealth Group

Grand Canyon Multi-Holdings, Inc.

Neksjob

Leisure & Resorts World Corp.

Rentokil

Michael Page Philippines