Team Lead

Infosys BPM Philippines

Muntinlupa, Metro Manila

Are you ready to make an impact? We are hiring for a Customer Service Team Leader in BGC.

Join Infosys BPM Philippines and jumpstart your career!

Key Responsibilities:

· Effectively manage a team of associates including tasks such as resource planning, career planning, performance management, attrition management etc.

· Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues.

· Conducts competency-based interviewing when hiring resources.

· Fosters teamwork and collaboration with peers and the broader leadership team

· Raises standard in alignment with business goals by demonstrating strong operational awareness.

· Demonstrates initiative to ensure continuous focus on improving departmental and corporate processes, procedures, workflows, and work environment.

· Leads team through changes - Familiarize the team with the latest process update and changes.

· Own all customer escalations and complaints.

· General Skills (Communication... More Detail

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