Customer Relations Executive (CRE)

Updated: March 03, 2024 09:23 AM GMT

Full-time Job in Bilimora, Gujarat

Miracle Hub

Bilimora, Gujarat, India

Position: Customer Relations Executive (CRE)

Experience: 1+ years in Customer Relations

Location: Navsari

Language Skills: Fluent English

Job Type: Full-time

Responsibilities
• Customer Interactions:
• Proactively engage with customers to build and maintain positive relationships.
• Address customer inquiries, provide information, and resolve issues in a timely manner.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.
• Customer Feedback:
• Collect and analyze customer feedback to identify areas for improvement.
• Collaborate with internal teams to implement changes based on customer input.
• Regularly update customer profiles to ensure accurate information and preferences.
• Documentation and Reporting:
• Maintain detailed records of customer interactions and feedback.
• Generate reports highlighting key customer trends and concerns.
• Contribute to the development of strategies based on customer insights.
• Communication... More Detail