Meesho Recruitment - Customer Service Manager posts

Updated: March 21, 2024 07:40 PM GMT

Meesho

Kovalam, Tamil Nadu

Meesho Recruitment

Meesho is looking for passionate and experienced Customer Service Managers to join our team. As a Customer Service Manager, you will play a key role in leading and managing a team of customer service representatives. You will be responsible for ensuring that Meesho's customers receive excellent customer service.

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Responsibilities:

• Lead and manage a team of customer service representatives.

• Develop and implement customer service policies and procedures.

• Monitor and measure customer satisfaction.

• Identify and resolve customer issues.

• Collaborate with other teams to improve the customer experience.

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Skills:

• Bachelor's degree in any discipline.

• 3+ years of experience in a customer service management role.

• Strong leadership and management skills.

• Excellent communication and interpersonal skills.

• Ability to motivate and inspire others.

• Ability to work independently and as part of a team.

• Proficiency... More Detail