German Speaker Customer Advisor in Sofia, Bulgaria!

Updated: March 22, 2024 12:42 AM GMT

Full-time Job in Bolzano, Trentino-South Tyrol

cross border talents

Bolzano, Autonomous Province of Bolzano – South Tyrol

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Are you fluent in German and passionate about providing top-notch customer support? We've got the perfect role for you!

Join our dynamic team in Sofia, where you'll be the voice of our brand, helping customers with their inquiries, resolving issues, and ensuring their satisfaction. Your fluency in German will be invaluable as you assist our German-speaking clientele with professionalism and enthusiasm.

The position is on-site from our office in Sofia.

So, what’s the role all about?
• Act as a first point of contact for customer product-related inquiries via phone, email, chat and other communication channels
• Provide prompt and accurate responses
• Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases
• Follow company policy and guidelines for handling customer interactions
• Provide great customer experience by demonstrating active listening, empathy and... More Detail