Rooms Controller

Marriott International

Astana

Job Description For Rooms Controller(HOZ90830) in Astana,Kazakhstan. Job Number 24044411Job Category Rooms & Guest Services OperationsLocation Sheraton Astana Hotel, 60/1 Syganak Street, Astana, Kazakhstan, Kazakhstan VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate... More Detail

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