Consultant - Customer Services Training
Updated: March 24, 2024 05:48 AM GMT
Full-time Job in Ypres, Flanders
IndiGo
YpresJob Description
1. Participate in the periodic training needs analysis for customer service skills across IFS
2. Assist in the development and rollout of timely as well as effective & innovative
Advanced Customer Service training solutions to address the above-stated gaps
across IFS (every quarter). This would require training to be
done at stations & bases across the network (every quarter)
3. Ensure that all new hire staff (IFS) attend Basic Customer Service training
within 1 month of joining
4. Responsible for ensuring that Ab Intio batches attend timely & effective Basic Customer Service training within defined timelines & standards
5. Participate in the development and updation of Customer Service Procedures for IFS as well as AO&CS
6. Ensure the processing and consolidation of all training records pertaining to Customer Service Training
7. Upskill & develop self-on-related professional skills
8. To be aware of the developments in the field of learning (especial focus... More Detail
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