Process AnalystCustomer Service Representative

HCLTech Sri Lanka

Colombo

Job Info:
• Company: HCLTech Sri Lanka
• Position: Process AnalystCustomer Service Representative
• Region: Colombo, Western Province
• Education: Confidential
• Job Function: Customer Service
• Seniority Level: Executive
• Job Type: Full-time
• Industry: IT Services and IT Consulting
• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co-workers, customers, and vendors
• Acts as the public image of the company in accordance with the code of conduct
• Validates order information and generates internal sales paperwork
• Ensures compliance by checking paperwork submitted by sales
• Creates and tracks contracts through the process, ensuring timely delivery
• Runs and reconciles open contract reports daily for smooth flow
• Obtains necessary approvals before processing cancellations
• Works closely with sales to ensure accurate documentation
• Updates contract information within... More Detail

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