Remote in Portugal - Kundensupport - German Customer Support

Talentrail

Porto

About the job Remote - Kundensupport - German Customer support
• Work from home - Equipment provided
• No Experience Needed: training is provided

As a technical support representative, you will help customers in any situation and resolve their concerns or escalate them to higher levels of support. Support is provided via incoming calls, chat and email, in German.

Your tasks:
• Processing customer inquiries in German;
• Customer contact via telephone, chat and email;
• Processing inquiries from corporate customers (B2B);
• Assistance with questions about programs such as Acrobat Reader, Captivate, Creative Cloud, Dreamweaver, Framemaker, InDesign, Photoshop, Presenter and much more.
• Technical troubleshooting;
• Customer Account Management.

About the project:

Our client is an American multinational technology company that develops, manufactures, licenses, supports and sells computer software and, more recently, digital marketing software. Adobe's technologies empower millions of... More Detail

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