Call Centre Representative - Mozambique

Updated: March 26, 2024 08:49 PM GMT

Full-time Job in Maputo

BURN MANUFACTURING

Maputo

About The Role

Burn is looking for an exceptional, efficient Call Centre Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management.

Duties And Responsibilities
• Manage outbound and inbound calls phone calls.
• For Outbound – Achieving the daily calls and verification target.
• For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
• Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.
• For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.
• Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions
• Adherence to call procedure and auto-fail parameters.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable... More Detail