Collections Specialist

Updated: March 26, 2024 08:49 PM GMT

Full-time Job in Maputo

IWG

Maputo

Collections Specialist

This job is for you if you have the following;
• Excellent communication skills.
• Determination and resilience.
• Previous experience in a credit control or phone-based customer service job.

We offer hybrid work, a competitive salary and commission based on success.

What you will do
• Make calls and send emails to customers to get them to pay their outstanding debt.
• Collect payments from customers.
• Resolve disputes.
• Negotiate payment plans and settlement agreements.
• Explain IWG payment policies to customers.
• Investigate cases for small claims against non-paying customers.
• Engage and support external debt collection agencies.
• Take responsibility to bring all cases in the portfolio to a conclusion.
• Track case status and ensure all systems are updated.
• Perform other duties and projects as assigned.

You

Consistently exceeding targets will come naturally to you, as you will have the following behaviours;
• Good negotiation skills, able to... More Detail