Call Center Supervisor

Unka-Go

Lusaka

Job Title: Call Center Supervisor

Job Description:

We are seeking an experienced and motivated Call Center Supervisor to oversee our team of customer service representatives and ensure exceptional service delivery to our valued customers. The ideal candidate will have proven leadership skills, excellent communication abilities, and a passion for providing outstanding customer support.

Responsibilities:
1. Supervise a team of call center agents to ensure productivity, quality, and adherence to company policies and procedures.
2. Monitor agent performance, provide coaching, feedback, and training as needed to improve performance and achieve performance targets.
3. Handle escalated customer inquiries or complaints promptly and professionally, ensuring timely resolution and customer satisfaction.
4. Conduct regular performance evaluations and provide performance feedback to agents, identifying areas for improvement and implementing corrective actions when necessary.
5. Develop and... More Detail

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