Operations Officer- Trade Operations

Updated: March 27, 2024 10:25 AM GMT

Part-time Job in Lusaka, Lusaka Province

Standard Chartered

Lusaka

The Role Responsibilities

Strategy

Key Initiatives based on Operating Principles

Client Service.
• Clients to receive same look and from all countries in our network. (6hr /4hr /2hr /real time) Standardisation of Product, Process & Systems and ensure that no Trade activity is carried out outside the Trade system.
• Monitor the GEMS queue for client instructions to be pushed for registration and attend to all GEMS email Communication.
• Pro-active digital transaction communication for Premium Clients.
• Single service Email ID for Client communication
• Client Query reduction using Self-service portal & Track IT portal.
• Business Opportunity alerts.

Innovation & Digitisation.
• Make Innovation real and Get more Client Intelligence from our data
• Revolutionising digitisation of business process through Big Data Analytics
• Become the ''Bank of the Future'' by strategically re-engineering end to end process and laying the foundation of Trade of the Future.

Business
• Stakeholder... More Detail