Information Technology Specialist

Updated: March 27, 2024 05:31 PM GMT

Inoveite Hybrid Tech Ltd

Quatre Bornes

You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. In addition, you will respond to queries, run diagnostic programs, isolate problem, and determine and implement solutions.

Duties:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person over the phone or via email and follow up with customers to ensure issue has been resolved.

Write training manuals and train computer users.

Maintain daily performance of computer systems.

Respond to email messages from customers seeking help.

Ask questions to determine nature of problem and walk customer through problem-solving process.

Install, modify, and repair computer hardware, software and peripherals.

Clean up computers and run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and... More Detail