Universal Agent

Updated: March 27, 2024 05:33 PM GMT

PPG

Tultitlán de Mariano Escobedo, State of Mexico

The universal agent will be in charge of communicating with our clients via telephone to resolve questions or clarifications. You will report directly to the customer service manager. This position is based in Tultitlan, Estate of Mexico.

Key Responsibilities
• Handling service calls
• Order creation, clarification and tracking
• Management with support areas (logistics, distribution, etc.)
• Support to other ATC areas
• Request Capture
• Attention to digital media (chat, email, etc.)

Qualifications
• Bachelor´s degree in Administration or related
• 1 or 2 years of experience in customer service or responsibilities mention above
• Basic level of English
• Basic level of Microsoft excel (can maintain complex spreadsheets)
• Skills: customer service, conflict resolution and communication
• Desirable experience in call center

Benefits like pension plan, medical and life insurance, salary will be reviewed in the interview meeting.

This job is hybrid based in Tultitlan, State of Mexico... More Detail