Technical Services Executive

PT Asphalt Bangun Sarana

Balikpapan, Balikpapan City, East Kalimantan

Provide technical support to key customers and ensure product approvals on key projects.
• Product approvals: Ensure the product approval from related parties (Consultant, road authorities, project owners, third party laboratories etc). Ensure the success of the trial (detailed preliminary survey, risk analysis, training of the contractor, road/industrial equipment readiness, pre-trials, etc).
• Customer/Project Follow-up: Gather customer feedbacks and check ways of improvement (if any). Provide support to sales to continuously ensure perfect application and full satisfaction from the contractors/customers.
• Customer Complains: The TSM is in charge of every customer complains related to technical matters, Nationwide. Establishment of customer complain form (and maintain the recorded), site troubleshooting, proposal of technical solutions and report to BOM/related sales teams and departments.
• Report: Report on a regular basis on current project progress and customer level of... More Detail

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