Junior Operations Manager

Updated: March 28, 2024 03:27 PM GMT

Job Crystal

Randfontein

Employment type: Permanent

Salary: Market related

Location: Free State/Gauteng/North West/Western Cape, South Africa

Job Functions: IT Management

Industries: IT Services

SPECIFICATION

An IT solutions company are looking for a Junior Operations Manager to manage the day to day service delivery to Remote Service customers in line with contractual requirements. Responsible for creating and sustaining an effective, challenging and enjoyable working environment which supports the development and retention of staff and delivers customer service in line with financial objectives.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

· Manage, Lead and Support direct reports to ensure services are consistently delivered to meet and exceed agreed service level targets and continuously improving customer experience.

· Manage the human resource related tasks of your direct reports, which includes the following key areas:

· Leave – manage and schedule leave to meet with leave liability baselines... More Detail