Customer Support Executive

Updated: March 28, 2024 11:00 PM GMT

Madsgency HR

Karachi

Job Info:
• Company: Madsgency HR
• Position: Customer Support Executive
• Region: Karāchi, Sindh
• Seniority Level: Mid-Senior level
• Salary: PKR 20.000 - PKR 85.000 per Month
• Job Type: Full-time
• Industry: Advertising Services

Responsibilities:
• Ensure each prospective client and potential customer has a positive experience with our company.
• Calling prospective clients using a list of phone numbers provided.
• Accepting calls from prospective clients as they arise. (call book)
• Fielding basic questions and concerns about the products and services we offer.
• Properly explain the products and services to prospective customers when making appointments.
• Scheduling a consultation between the prospective client and a Sales Representative.
• Keeping a detailed log of calls, including those which were not answered.
• Attempting to contact prospective clients who you have been unable to contact.
• Informing the Manager of recurrent product-related complaints that warrant... More Detail