Cluster Manager - BFS Direct

Updated: March 28, 2024 11:51 PM GMT

Bajaj Finserv

Anekal, Karnataka

Job Purpose

"This position is open with Bajaj finance limited"

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines

Duties And Responsibilities
• Portfolio Management
• Analyses trend of incremental portfolios
• Chalks out loss projection based on the portfolio
• Case Management
• Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency
• Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
• Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with... More Detail