Service Manager

Updated: March 29, 2024 12:14 AM GMT

Classic Hyundai

Edappal, Kerala

Responsibilities and Duties
• Effectively manages team members, including technicians and advisers, to ensure team objectives and sales goals are being carried out.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up selling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures the service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being... More Detail