Head of Customer Care

Updated: March 29, 2024 03:32 AM GMT

Avantio

Paterna

Based in Valencia, Avantio's goal is to help vacation rental companies grow and become more competitive.

With more than 20 years of experience and almost 200 employees, Avantio is one of the world leaders in vacation rental technology solutions.

The vacation rental is a fast-growing and innovative sector that is displacing hotels as the preferred form of accommodation.

Your role at Avantio

This is a key role in the company. Our customer care team has a direct impact on the business, that’s why we are looking for someone with experience managing a large team, with a very strategic vision of the business.

What You Will Do
• Manage and motivate one of the biggest teams of the company, the Customer Care team, composed of +50 people and 5 Team Leaders.
• Define with the management the objectives of the department and identify areas for improvement
• Design, evaluate, analyze and execute innovative strategies and tactics aimed at enhancing customer satisfaction

Who You Are
• Between... More Detail