Telesales Team Lead

Updated: March 29, 2024 09:51 PM GMT

T&N Business Services

Aligarh, Uttar Pradesh

Responsibilities
• Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target.
• Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance.
• Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission.
• Work with CRM Telesales Manager to monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
• Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job.

Requirements
• Bachelor’s degree in any field; at least 1 years working experience as Team Leader in Telesales/Telemarketing with experience in leading big team.
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