Universal Agent
Updated: March 30, 2024 03:31 AM GMT
PPG
Cuautitlán Izcalli, State of MexicoThe universal agent will be in charge of communicating with our clients via telephone to resolve questions or clarifications. You will report directly to the customer service manager. This position is based in Tultitlan, Estate of Mexico.
Key Responsibilities
• Handling service calls
• Order creation, clarification and tracking
• Management with support areas (logistics, distribution, etc.)
• Support to other ATC areas
• Request Capture
• Attention to digital media (chat, email, etc.)
Qualifications
• Bachelor´s degree in Administration or related
• 1 or 2 years of experience in customer service or responsibilities mention above
• Basic level of English
• Basic level of Microsoft excel (can maintain complex spreadsheets)
• Skills: customer service, conflict resolution and communication
• Desirable experience in call center
Benefits like pension plan, medical and life insurance, salary will be reviewed in the interview meeting.
This job is hybrid based in Tultitlan, State of Mexico... More Detail
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