Help desk support

TEKsystems

Scott AFB, IL

Description :

Supporting USTRANSCOM, the Helpdesk Support position assists customers with questions and problems concerning computer systems, hardware and software.

The position may work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Duties & Responsibilities : Assists customers with IT requests and issuesAnswers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware / software / network and peripheral device issues using FAQs, knowledge base and other guidesProvides Tier I support to end users for laptop / desktop / PC, applications, printers and peripheralsCreate and update ticket records in Remedy or other ITSM toolCreate ticket records, monitor / track progress and update on ticket record while keeping customers informed with status updatesRoute support requests to appropriate teams for resolutionCoordinate user support with Desktop... More Detail

Apply Now

Similar Jobs

Companies Hiring in Scott Air Force Base, Illinois

Department of the Air Force

SAIC Career Site

LMI

US Air Force

Department Of The Air Force

Department of Defense

Dice

Defense Health Agency

Energy Jobline

SAIC

SAIC Career Site

Air Mobility Command

Aviation Training Consulting

Lotus USA, Inc

Home Instead

Allied Universal

US Air Force Civilian Career Training

ClearanceJobs

Milan Laser Hair Removal

US Postal Service