Admin Associate - homechoice - Umlazi Mega City Mall

Homechoice

Durban

The ideal candidate for this role will be responsible for facilitating documentation gathering and administration. You will also provide customer query resolution as well as capture customer payments and refunds / credits and assist in the running and day to day handlings of the HomeChoice Showroom’s stockroom. The objective of all Showroom activities is to bolster and drive sales revenue through each staff member’s own efforts.

Enhance customer interaction through a positive sales & service experience

Manage customer queries on accounts / short deliveries / replacements / pick up’s / irate customers / goods return’s and urgent orders
Provide customer assistance with regards to instalment payments, query resolution, order processing and goods returned
Ensure that the customer services and support service level agreements are in place and are achieved
Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility by ensuring that advice... More Detail

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