L2 Desktop Support Engineer

Confidencial

Lima

Excis Compliance India private limited Full time Salary Gross:
3,523 per month / 42,275 per annum
City Lima
Province Lima
Country Peru
Postal Code 15046

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade,support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenancetasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual... More Detail

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