Guest Relations Manager

Updated: March 31, 2024 09:10 AM GMT

Mohinder, Singh

Akola, Maharashtra

Responsibilities

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Appraise teams performance and... More Detail