Field Quality Assurance Specialist, Country ACES

Updated: April 01, 2024 08:23 AM GMT

Amazon

Lengede

Description

Operations is the heart and soul of everything Amazon does.

As member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

You goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.

Key job responsibilities
• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns... More Detail