Customer Support Executive

Updated: April 01, 2024 12:46 PM GMT

SPIL Labs

Colombo

Job Info:
• Company: SPIL Labs
• Position: Customer Support Executive
• Region: Colombo, Western Province
• Education: Confidential
• Seniority Level: Mid-Senior level
• Salary: LKR 18.000 - LKR 40.000 per Month
• Job Type: Full-time
• Industry: IT Services and IT Consulting

Department: Support

Reports To: Head Of Support

Summary: Responsible for providing functional support to users of our ERP system. Includes analyzing requirements, providing training, and troubleshooting. Requires strong ERP system understanding, customer service passion, and teamwork skills.

Responsibilities:
• Manage ticketing system and communication channels
• Analyze and provide solutions to client requirements
• Train and support ERP users
• Troubleshoot system issues
• Work with engineers to ensure system functionality
• Maintain system documentation
• Respond to support requests efficiently
• Escalate issues and gather feedback
• Stay updated on ERP trends
• Develop training materials and... More Detail