Guest Relation Executive [female]

Updated: April 01, 2024 01:50 PM GMT

Acorn gourmet pvt ltd

Anjuna, Goa

**COMPANY:

- ACORN GOURMET PVT LTD (THE SANCTUARY BAR AND KITCHEN)**
• *TITLE:

- JOB DESCRIPTION**
• *DEPARTMENT:

- FRONT OFFICE**
• *POSITION:

- GUEST RELATION EXECUTIVE**
• *DUTIES AND RESPONSIBILITIES**:
Ø Welcoming guests in a friendly and professional way

Ø Addressing and escalating customer complaints

Ø Providing information about facilities, programs and other services

Ø Review arrival lists to welcome guests

Ø Attend to VIP guests and answer their inquiries

Ø Provide information about amenities, area and venues and promote services

Ø Anticipate guest needs and build rapport with customers

Ø Offer assistance with certain tasks Conformation of Reservations, Text Messages etc..

Ø Record information in the logbook daily

Ø Ensure compliance with health and quality standards
• *REQUIREMENT SKILLS**:
Ø Proven experience as a Guest Relations Officer And Executive

Ø Familiarity with hospitality industry standards

Ø Proficiency in English; knowledge of additional... More Detail