FixityEDX - Team Lead - Delivery & Customer Support

Fixity Technologies

Siddipet, Telangana, India

Job Description

Delivery & Customer support team leader needs to handle the training and the customer support to ensure that the customers are valued the most and given utmost importance.

Roles And Responsibilities
• Manage End to End training program execution.
• Responsible for publishing global training calendar by taking inputs from respective stakeholders
• Prepare, plan, execute and monitor the trainings as per the calendar.
• Responsible for Batch creation, assigning the students, trainers, venues and support staff.
• Strong in execution of the plans
• Good in Escalation resolution
• Monitor and evaluate training programs for effectiveness, success ROI
• Feedback collection from students, analyze the feedback and initiate the corrective and improvement action
• Trainer sourcing, rate card negotiation with the trainers, onboarding and feedback discussion
• Handling customer queries and providing resolutions
• Customer centric observations
• Responding within TAT
• Training... More Detail

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