Quality Assurance Senior Specialist

TTEC

Mandaluyong, Metro Manila, Philippines

Bringing smiles is what we do at TTEC… for you and the customer. As a Quality Assurance Senior Specialist working in the Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you love to help boost performance? Do you have a passion for leading, mentoring and coaching?

You’ll evaluate and analyze customer interactions, then provide feedback and training to improve the customer experience and satisfaction scores. While evaluating calls with your active listening skill, you’ll pinpoint areas for improvement and ensure proper information is being given to customers. From there, you’ll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call.

You'll report to QA Team Lead. You’ll contribute to the success of the customer... More Detail

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