Expatriate Transactions Advisor

Updated: April 01, 2024 09:52 PM GMT

Shell

Makati, Metro Manila

Typically as HR Operations - HR Advisor:

• Provide end to end HR Operations support to employees, line managers, and local HR.
• Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
• Management of cases according to established ways of working, including:
o Using the EIC (Employee Interaction Centre) tool to log queries and updates, create tickets and ensure closure of tickets
o WIP management, keeping customers updated on the status of open cases
o Taking ownership of end-to-end processes,
o Handing-off cases to other teams in HR Services as required
o Dealing with third party service providers
o Meeting established KPIs and SLAs.
• Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary.
• Liaising with HR Business Partners, HR in the Country... More Detail