Support Engineer

Updated: April 01, 2024 10:15 PM GMT

Critical Manufacturing

Maia

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:
• Application Support – provide primary support by dealing with support requests
• Continuous improvement of support procedures, tools and runtime environment
• Interact with various internal Product teams to troubleshoot and resolve complex problems
• Log and track issues ensuring the customer is kept aware of progress

What you must... More Detail